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HP dm3-1030us touchpad freeze and unresponsive after waking from sleep

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hp-dm3-1030usWhat to do about the HP dm3 touchpad that freezes and becomes unresponsive after waking from sleep. I purchased a HP dm3-1030us laptop from Staples recently. For the inquiring minds, I paid $499 after rebates, a price that I am quite content with. All things considered, this is a very nice laptop for the money and I plan to give it a full review soon.

One problem I immediately encountered however had to do with the touchpad becoming unresponsive once the computer awakens from sleep. No matter how much force was applied to the touchpad or whether the left or right buttons were depressed, the on-screen pointer wouldn’t budge, or would only move a slight amount. And in some cases it would change to a magnifying glass icon and be stuck in the upper left hand corner of the screen. Even more strange was that this issue would sort of resolve itself after 5-10 minutes. After that period of time, the touchpad would simply begin working normally. This was really aggravating behavior and I was just about ready to return the laptop for a refund. But I have since spent some time Googling this issue and discovered some good conversation about it in the HP Support Forum.

What my experiences have unearthed are several ways to work around this problem. I’m not a big fan of workarounds as I’d much rather have a solution that is not a workaround, whether that means a driver update or whatever. But in the meantime these suggestions may help resolve your touchpad issues.

In no particular order since they all seem to work for me…

  1. Before putting your laptop to sleep, depress the button between the space bar and the touchpad to disengage the touchpad altogether. This essentially turns off the touchpad. You’ll know it is turned off because the indicator light will change to an amber color. Once the touchpad is turned off, you may safely put your computer to sleep. When you wake your computer from sleep, enter your password if necessary and then depress the button again to turn the touchpad back on. The color of the indicator light will change from amber to white and you should be good to go. This method has worked for me consistently.
  2. In lieu of turning the touchpad off before putting your computer to sleep, you can try this instead. Open up the control panel and navigate to the Devices and Printers menu, right click on it and choose Mouse Settings. When the Mouse Properties window opens, click on the Multitouch Gestures tab and deselect all three checkboxes. Apply the changes and close the window. This method also stopped the freezing problem for me, but this method disables multitouch gestures so that may be reason enough for you not to choose this method if you plan on using gestures on the touchpad.
  3. The simplest fix and one that has also worked for me is to simply have a bit of patience. When you wake your computer up from sleep, just chill for about 10-15 seconds before you touch the touchpad. It seems that just waiting for 10-15 seconds may be enough time for the touchpad to resume normal operation upon waking from sleep.

I hope one of these three methods will work for you and if it does, let me know.

By the way, I did notice that there is a new BIOS update for the dm3-1030us available on the HP site. It is the bios version F0A.

UPDATE: In the HP forum, there has been another suggestion for fixing the touchpad freeze issue, although it makes no sense to me, but the fix is this…
Go to Start menu > Control Panel > System and Security > System > Device Manager > System Devices. Find “ACPI Lid” and right click on it. Select “Update Driver Software” and in the next window select “Search automatically for updated driver software”. It will search for a moment then report that the best driver software for your device is already installed. Doing that will supposedly also fix the touchpad freezing issue. Does it make any sense? No it does not. But people are reporting that it has fixed their freeze issue… go figure.

UPDATE: I have to conclude that the ACPI Lid “fix” is pure rubbish. I turned multi-gestures back on and did the suggested “fix” of searching for a non-existent ACPI driver update and after my computer woke from sleep my touchpad returned to its problematic state of freezing and displaying magnifying glass icon and being generally unresponsive.

UPDATE: There has just been another BIOS update for the dm3-1030us which brings the BIOS version up to F.22 A. This new update is reputed to fix the touchpad issues. I have installed the update and am waiting for a while before concluding that the problems have been fixed.

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What’s the big whoop about Woopra?

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woopraHaving the ability to collect statistics on how many visitors come to your website is crucial knowledge. Ever since Google released its free Google Analytics service, the ability for website owners to access this invaluable information has been made that much easier.

Since then there have been a bevy of other companies releasing similar and at the same time more graphically rich and interactive solutions for the savvy webmaster. One of the new kids on the block is Woopra, a powerful, full-featured, statistics and analysis tool. One of Woopra’s most compelling features is its Real-time Tracking. This one feature alone will give you valuable insight to how people move through your website, how long they linger on each page, what geographical region they are from and a slew of additional informamtion. Yes, much of this type of information is available from the standard web stats that most web hosts provide. But Woopra is doing this in real-time. You can actually see people entering and leaving your site and watch them as they click and move from page to page. Yes, big brother is watching and the information to be gained is invaluable.

Woopra is actually a client-based application. You download and install the Woopra application to your computer. The application then is configured to follow the sites that you add to it. In order for a website to be tracked, you also need to install a chunk of javascript, similar to how you would install Google Analytics code. This is a small chunk of code that gets inserted at the bottom of each of your website’s pages, just above the closing body tag. Once installed, Woopra can begin collecting data and providing the real-time analysis that is so powerful.

Woopra chat invitation
Woopra chat invitation

An additional and perhaps even controversial feature is the ability to initiate basically an instant messaging session with a visitor that is currently on your website. You select the visitor you want to target and then click on the “Start a Conversation” button in your Woopra app. The visitor will see a pop-up appear on their screen that says “Webmaster wants to chat with you”, along with an Accept or Decline button. This seems pretty cool until you mis-use it. Many people could easily be put off by such an intrusion into their “private” browsing. Worse, people might suspect this is some kind of attempt to install malicious software onto their computer. Tread very cautiously here.

Woopra has a variety of different plans ranging from free to $179.95/month. Many people will be quite satisified with the free version as long as your site is not generating more than 30,000 pageviews per month. In any case, the free version is certainly the way to go if you want to check out Woopra, which I’d encourage you to do. Once you start viewing the real-time tracking, you just may get addicted.

iMac slowing down? It’s time to visit the Console

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Console-MessagesWhen your computer was brand new, it seemed so fast. Remember? And now, a couple years later you find yourself mumbling and grumbling because everything just seems so slow. Switching apps seems slow, launching apps takes forever, you are constantly seeing the spinning beach ball.

There are many reasons why a computer can begin to slow down. Looking in the Console is an oft overlooked tool in diagnosing these issues but there are more steps to be taken and in a future post, I’ll delve into that subject in greater depth. For now, one of the first things to do is to check permissions by using Disk Utility. When you launch Disk Utility, you will want to select your boot drive and then click on Repair Disk Permissions. This is a good habit to get in to… you cannot get into trouble by checking permissions every few weeks or so. This periodic task can resolve many quirky issues.

If you are still experiencing sluggish performance another place to check for leads as to what may be contributing to the slowness is your Console app. You’ll find this helpful app in your Applications > Utilities folder. This is where you will find all the logs pertaining to system errors and such.

Frequently you will find a particular error repeating itself hundreds of times a minute. You can literally have thousands of repeating errors occurring for a variety of reasons. This continual logging of repeating errors will consume a lot of processing time and can really slow down your computer. As an example, for the last couple weeks my computer was so slow I was just about ready to take the drastic measure of reformatting my drive, reinstalling Snow Leopard and then migrating all my apps, docs and settings from my backup back over, just to clean things up. But I visited my Console and noticed a repeating error. The error was: “11/10/09 10:23:07 PM – Tue, Nov 10    kernel    USBF:    140949.261    << _mouseParameter.button[1]=0x0” and it was repeating over and over again.

Here is what the console log looked like.

console-error

After a bit of investigation and Googling, I concluded it was caused by my Logitech Marble Mouse. I had deinstalled the Logitech Control Center a few weeks ago to resolve another issue I was having and by doing so, the mouse was causing repeating errors that were being logged by the thousands in Console. I reinstalled the Logitech Control Center software and after a restart noticed an immediate improvement in computer response. And the errors stopped completely.

So, before taking drastic steps, do a few basic steps first and make sure checking the logs in Console is one of those first steps.